Design Playbook

Great learning experiences don't happen by chance. They are built with care and intention. 

This playbook brings together the design standards and best practices that guide every course and program we develop. Whether you're an instructor building your first online course or a learning designer looking for a well-grounded framework, these principles are meant to be useful — not just to follow, but to build on. 


Design Standards

Our design standards reflect what we've learned about what makes online and hybrid learning work for students, for faculty, and for the integrity of the academic experience. Explore the interactive below to see the principles that guide every course we help build. 


Best Practices

Built from research and real project experience, these practices reflect what consistently works in online and hybrid course design. They center on a core belief: that meaningful learning happens through engagement: between students and content, among peers, and between students and their instructors. They're organized around three dimensions of intentional design: the foundations that every great course is built on, the content and media that bring it to life, and the experience you create for the learner. They are not a checklist. They are a framework we continue to evolve as new tools and approaches emerge. 


Learning Design Foundations

Intentional Instructional Alignment

Alignment ensures a course — and a program — is doing what it's designed to do. Within a course, outcomes, objectives, content, and assessments should connect intentionally to create a coherent learning experience. Across a program, each course should contribute purposefully to the larger goals students are working toward. Alignment at both levels is what makes the difference between a collection of courses and a coherent program.

Progressive Scaffolding

Intentional sequencing matters. When content builds progressively — from foundational concepts toward more complex thinking and application — students develop confidence alongside competence. Each lesson should prepare learners for what comes next. 

Engaging Assessment Design

The best assessments don't just evaluate learning, they deepen it. Authentic assessment looks different in every discipline and program, shaped by the field's standards, accreditation requirements, and the kinds of thinking students will need beyond the course. Whatever form it takes, assessment should give students a genuine opportunity to apply what they know in ways that matter.


Content & Media

Purposeful Multimedia Use 

Media should serve a specific instructional purpose, not decorate a course. This includes a wide range of options: video, audio, interactive content, simulations, and custom-developed experiences. Whatever form it takes, every media choice should earn its place. If it doesn't deepen understanding or engagement, it doesn't belong. 

Authentic Contextualization

Authenticity looks different in every discipline. For some programs, it means professional scenarios and workplace application. For others, it means rigorous disciplinary inquiry, clinical practice, or alignment with accreditation standards. Whatever form it takes, the goal is the same: learners should be able to connect what they're studying to something genuine and meaningful, whether that connection is professional, personal, or intellectual. 

Intentional Resource Curation

Every resource included in a course should add something new, deepening understanding, making connections, or extending thinking beyond what students have already encountered. If a resource simply repeats existing content, it doesn't earn its place. 

Intentional Use of Tools & Technology 

Not every new tool belongs in a course but the right tool, used intentionally, can transform how students engage with content and with each other. Whether it's a prepackaged platform, an AI-powered application, or something custom-built for a specific learning goal, the question is always the same: does this serve the learner? 


Learner Experience

Clear Student-Facing Language 

Course language should speak directly to students, not about them. The difference between "students will submit" and "you will submit" is small on the page but significant in the course. Clear, direct language reduces the friction that frustrates, freeing students from guessing what's expected and directing their energy toward the productive struggle of learning.

Engagement by Design

Meaningful engagement happens on three levels: between students and the content they're learning, among students themselves, and between students and their instructor. Of these, the relationship between student and content is most often overlooked. It's not enough for content to be present — it should invite students to think, question, apply, and engage actively with ideas. When all three dimensions are designed intentionally, learning becomes a connected experience rather than a solitary one. 

Accessible Course Design 

Accessibility isn't an afterthought, it's built into every course from the start. All content should meet established accessibility standards, because every learner deserves full and equal access to the learning experience. Designing for accessibility doesn't limit creativity, it expands who can benefit from it. 

Friction by Design 

Good course design knows the difference between friction that frustrates and friction that teaches. Administrative burden — unclear expectations, confusing navigation, ambiguous instructions — should be designed out of every course. Consistent structure isn't a limitation, it's what frees students to focus on learning rather than logistics. But challenge should be designed in. The productive struggle of grappling with difficult ideas, solving complex problems, and being pushed to think deeply is what moves learning beyond the test and into long-term understanding.